Refund Policy

1. Refund Eligibility

We offer refunds within 14 days of the initial purchase if you are unsatisfied with our premium services. To be eligible for a refund:

• The request must be made within 14 days of purchase
• Your account must be in good standing
• You must provide a valid reason for the refund request
• The purchase must not be part of a special promotion or discount

2. Refund Process

To request a refund, please follow these steps:

• Submit a refund request through our support system
• Include your order number and reason for the refund
• Allow 2-3 business days for our team to review your request
• Once approved, refunds are processed through Stripe
• Funds typically appear in your account within 5-10 business days

3. Non-Refundable Items

The following purchases are not eligible for refunds:

• Promotional or discounted purchases
• Partial months of service
• Accounts that have violated our terms of service
• Purchases made more than 14 days ago
• Usage of premium features exceeding reasonable trial use

4. Subscription Cancellation

Important information about cancellations:

• Canceling your subscription stops future billing cycles
• You retain access to premium features until the current billing period ends
• Cancellation does not automatically trigger a refund
• For a refund of the current period, submit a separate refund request
• You can cancel your subscription at any time through your account settings

5. Special Circumstances

We may consider refunds outside the standard policy in cases of:

• Technical issues preventing service access
• Incorrect charging or billing errors
• Service unavailability in your region
• Extended service outages

6. Processing Timeline

Our refund processing typically follows this timeline:

• Initial review of refund request: 2-3 business days
• Refund processing through Stripe: 1-2 business days
• Bank processing time: 5-10 business days
• Total time from request to receipt: up to 15 business days

Note: Actual processing time may vary depending on your payment method and financial institution.

7. Prevention of Abuse

To maintain the fairness of our refund policy, we reserve the right to:

• Deny refunds for users with multiple refund requests
• Review usage patterns before approving refunds
• Block accounts showing patterns of abuse
• Require additional verification for suspicious requests

8. Contact Information